Unless there is a defect or extenuating circumstances, the Weighted Sleep Mask is a non-refundable and non-returnable item once the item leaves our distribution center. This is because the mask is hand-wash only and therefore not something we can take back once delivered for hygienic reasons. Our company has the right to refuse any returns not within our guidelines.
Wrong address disclaimer:
Kindly note that if an inaccurate address has been provided and not brought to our attention prior to delivery, Gravity Products is not held accountable and the order will be shipped to the address provided. Gravity Products will not provide refunds for wrong information that has been submitted by the customer. If Gravity Products needs to contact a shipping provider to change your address or have your item returned to us before the item has been delivered, the customer is responsible for a $25 restocking fee unless your item is a duvet cover or a sleep mask, in which case you will receive a refund for the product returned minus a $10 restocking fee. If your item is returned to us due to inaccurate shipping information, you will receive a refund for the product returned minus a $25 restocking fee. If you are seeking an item exchange, the restocking fee is not applicable.