It is the responsibility of the buyer to make sure that they enter their shipping and order information correctly before submitting it - we typically cannot cancel your order.
Our distribution center is very efficient and will have an order on the line within the hour of the order being placed. Therefore, asking for an address change or cancellation rarely can happen before the order ships out. We are typically not able to change addresses once the order is confirmed.
If you are attempting to update your address, we ask that you contact your shipping provider once you are emailed the tracking number.
If your order has already been delivered, you will need to submit a return or exchange after it arrives to you (30-day blanket and duvet cover return policy can be found here.) Please note that all sleep masks fall under this policy and are nonreturnable and nonrefundable upon delivery. We cannot cancel or change addresses for orders going to Canada.
Wrong address disclaimer:
Kindly note that if an inaccurate address has been provided and not brought to our attention prior to delivery, Gravity Products is not held accountable and the order will be shipped to the address provided. Gravity Products will not provide refunds for wrong information that has been submitted by the customer. We cannot change the address after it is fulfilled, but if Gravity Products is contacted by a shipping provider to change your address or have your item returned to us before the item has been delivered, the customer is responsible for a $25 restocking fee unless your item is a duvet cover or a sleep mask, in which case you will receive a refund for the product returned minus a $10 restocking fee. If your item is returned to us due to inaccurate shipping information or due to refusal, you will receive a refund for the product returned minus a $25 restocking fee. If you are seeking an item exchange, the restocking fee is not applicable.