It is the responsibility of the buyer to make sure that they enter their shipping and order information correctly before submitting it - we typically cannot cancel your order.
Our distribution center is very efficient and will have an order on the line within the hour of the order being placed. Therefore, asking for an address change or cancellation rarely can happen before the order ships out.
If you are attempting to update your address, we ask that you first contact your shipping provider once you are emailed the tracking number before reaching out to Gravity Products. If the address is a minor change, they are most often able to adjust this on their own. Please contact us at email@example.com once you have reached out to the shipping provider if you are in need of further assistance.
If your order has already been delivered, you will need to submit a return or exchange after it arrives to you (30-day blanket and duvet return policy can be found here.) Please note that all sleep masks fall under this policy and are nonreturnable and nonrefundable upon delivery. We cannot cancel or change addresses for orders going to Canada.
Wrong address disclaimer:
Kindly note that if an inaccurate address has been provided and not brought to our attention prior to delivery, Gravity Products is not held accountable and the order will be shipped to the address provided. Gravity Products will not provide refunds for wrong information that has been submitted by the customer. If Gravity Products needs to contact a shipping provider to change your address or have your item returned to us before the item has been delivered, the customer is responsible for a $25 restocking fee. If a customer refuses a Gravity Products delivery to cancel their order, they will be refunded less the $25 restocking fee. If your item is returned to us due to inaccurate shipping information, you will receive a refund for the product returned minus a $25 restocking fee. If your item is a duvet or a sleep mask, you will receive a refund for the product returned minus a $10 restocking fee.